OUR PRIVACY POLICY

The following document sets out the Privacy Police for the Orston Business Services website www.orstonbusinessservices.com.au

Orston Business Services Pty Ltd atf Orston Family Trust is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual.

Examples of personal information we may collect include:

• names, job titles, contact and address details
• information in identification documents (for example: passport or driver’s licence)
• tax file numbers and other government-issued identification numbers
• date of birth and gender
• bank account details, shareholdings and details of investments
• details of superannuation and insurance arrangements
• visa or work permit status
• your Internet Protocol (IP) address
• payment details and
• personal information about your spouse and dependants.

This Personal Information is obtained in many ways including in person, by telephone and facsimile, via our website www.orstonbusinessservices.com.au, from your website, when you send us correspondence (including via email) when you complete a questionnaire, form or survey, when you subscribe to our publications, from media, from other publicly available sources and from third parties or via cookies. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. To respond to requests or queries, to verify your identity, for administrative purposes, including processing payment transactions.  We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.

IP address

An IP address is a number assigned to your computer whenever you access the internet. It allows computers and servers to recognise and communicate with one another.

Public IP addresses from which visitors appear to originate may be recorded for IT security and system diagnostic purposes. This information may also be used in aggregate form to conduct web site trend and performance analysis, and to enhance user experiences.

Social media widgets and applications

Our websites and services may include functionality to enable information sharing via third party social media applications, such as the Facebook Like button, Instagram and Twitter widget.

These social media applications may collect and use information regarding your use of our website. Any personal information that you provide via such social media applications may be collected and used by members of that social media application separate to us.

Such interactions that are monitored by social media applications are governed by the privacy policies of the relevant companies that provide the applications. We do not have control over, or responsibility for, those companies or their use of your information.

In addition, our websites or affiliate websites may host blogs, forums, crowd-sourcing and other applications or services (collectively “social media features”). The purpose of social media features is to facilitate the sharing of knowledge and content.

Any personal information that you provide on any of our social media feature may be shared with other users of that social media feature (unless otherwise stated at the point of collection), over whom we may have limited or no control.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party. Our websites may contain links to third parties’ websites. Those other websites are not subject to our privacy policy and procedures. You will need to review those websites to view a copy of the relevant privacy policy.

Unless expressly advised, we do not endorse, approve or recommend the services or products provided on third party websites.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in hard copy and electronic formats in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.  In some cases we engage third parties to host electronic data (including data in relation to the services we provide) on our behalf.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Orston Business Services Pty Ltd atf Orston Family Trust will not charge any fee for your access request,but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

P O Box 943, PANTON HILIL VIC 3759
info@orstonbusinessservices.com.au
0491 150 623